Obtaining facility compliance records
Investigating potential Title 9 violations requires obtaining the facility's own internal compliance records, staffing schedules, and incident reports, as well as any licensing survey findings or citations issued by the California Department of Health Care Services, which oversees licensing and certification of these facilities. Discrepancies between what Title 9 requires and what the facility's own records show it actually did at the time of the incident are often the clearest and most objective evidence available.